What are your payment methods?
You can pay with us via iDeal, Klarna, PayPal, Giropay, and credit card.
What are your delivery times?
You can expect your order to arrive within 2-4 business days for orders within the Netherlands. For orders within Europe or the US, a delivery time of 3-5 days applies.
How can I track an order?
As soon as we ship your order, you will receive an email with a tracking number.
Where can I download my invoice?
Once you have placed an order, you will receive the invoice by email.
Is my product in stock?
The product page indicates whether a product is in stock or (temporarily) unavailable. Please note: when ordering from abroad, make sure you select the correct warehouse.
How do I change my order?
Can I change the delivery address for a current order?
Once a package has been registered with the delivery service, we can no longer make any changes. If you have not yet received a tracking number, please send an email to sales@r-go-tools.com as soon as possible with the updated delivery address. If you do have a tracking number, please contact the relevant delivery service.Once a […]
How do I cancel my order?
Please send an email with your cancellation to sales@r-go-tools.com as soon as possible. However, there is a good chance that your order has already been processed. In that case, it is best not to accept the delivery, so that the product will be automatically returned to us.