What are the steps in the return process for a broken or damaged product?
What are the steps in the return process if I decide I don’t want the product after all?
What is my return status?
You will receive an automatic confirmation of receipt of the RMA form. Once we have received the returned product, it will take a few days to process it. If you would like to know the exact status, please send an email to rma@r-go-tools.com. The return should be processed within two weeks.
How will I receive my refund?
Please fill in your bank details on the RMA form. Once we have received your return in good order, we will transfer the amount to the specified bank account number.
What is my right of withdrawal/what are your cancellation conditions?
See the general terms and conditions here.