Can I customize the mouse button functions?
Yes, you can personalize the mouse buttons. For Windows: This can be done using our R-Go Break software. This software allows you to assign the most frequently used functions to the mouse buttons. For MacOS: There are a number of options for MacOS. If you only want to configure the side buttons (Buttons 4 and […]
How can I make optimal use of the pause indicator on the mouse?
Download the free Break LED controller here and personalize your breaks.
Which operating systems does the HE mouse work with?
The HE mouse is compatible with Windows/Mac OS.
My wireless mouse stutters/The cursor is slow to respond to the screen when I move my mouse. How do I fix this?
This is not due to the mouse, but to the computer. There are often 2 causes for this: -Multiple Bluetooth devices are connected to the computer. As a result, the computer can occasionally process the Bluetooth information from the mouse with a delay. The mouse cursor then seems to stutterer. This usually resolves itself within […]
How do I pair my mouse with my computer?
– From the Windows menu, go to ‘Settings’ and click on ‘Devices’.– Switch Bluetooth to ‘on’.– Ensure that your new device is sufficiently charged.– Press and hold the sync button on the bottom of the device until the blue light blinks.– Select the mouse from the displayed row on the computer screen to connect it […]
How do I change the DPI setting of the mouse?
The DPI button is located on the bottom of the mouse and is labeled ‘DPI’. 1 click changes the DPI 1 time. The DPI can be adjusted from 500-1750. Tip: A lower cursor speed encourages mouse movement from the arm and prevents stressful repetitive movements from the wrist.
Do you have a Bluetooth R-Go Break mouse with gray buttons and the Bluetooth is faltering?
You can receive a new Bluetooth dongle. Please contact us for this. Plug this dongle into your computer, turn on the mouse and press and hold the pair button for 5 seconds. The R-Go Bluetooth mouse will automatically connect to your computer.
There is no dongle with my wireless mouse. Is that correct?
Yes, that is correct. Our wireless products work via Bluetooth. You only need to pair your mouse once with your computer.
Why is the mouse lightweight?
By making the mouse lighter, you need less force and therefore less muscle tension to move the mouse.
How do I know what hand size I have?
Measure the distance between the edge of your wrist and the tip of your middle finger. If this is smaller than 6.5 inch (165 mm) then you have size S. If it is larger than 7.3 inch (185 mm), you need size L.