Customer service
How can we help you? Find your answer quickly and easily on this customer service page.
Refunds and Returns
Need to return a product or want to know the status of your RMA request?
Purchased orders
Once a package has been registered with the delivery service, we can no longer make any changes. If you have not yet received a tracking number, please send an email to sales@r-go-tools.com as soon as possible with the updated delivery address. If you do have a tracking number, please contact the relevant delivery service.Once a package has been registered with the delivery service, we can no longer make any changes. If you have not yet received a tracking number, please send an email to sales@r-go-tools.com as soon as possible with the updated delivery address. If you do have a tracking number, please contact the relevant delivery service.
As soon as we ship your order, you will receive an email with a tracking number.
Please send an email with your cancellation to sales@r-go-tools.com as soon as possible. However, there is a good chance that your order has already been processed. In that case, it is best not to accept the delivery, so that the product will be automatically returned to us.
- Once an order has been placed, no further changes can be made.
- If the order is already on its way and you have a tracking number, please DO NOT accept delivery. The product will then be automatically returned to us and there will be no return costs.
- If you do accept delivery, please contact us immediately for further processing.
The product page indicates whether a product is in stock or (temporarily) unavailable. Please note: when ordering from abroad, make sure you select the correct warehouse.
You can expect your order to arrive within 2-4 business days for orders within the Netherlands. For orders within Europe or the US, a delivery time of 3-5 days applies.
You can pay with us via iDeal, Klarna, PayPal, Giropay, and credit card.
Once you have placed an order, you will receive the invoice by email.
Log in
Arrange your affairs easily and quickly in your account. Log in or create a new account.
- Easily view your orders and invoices
- Report returns or repairs
- Change your data
Technical support
Go to the relevant product page to download the manual or check the FAQ (frequently asked questions) at the bottom of the page to see if your question is answered.
First check the manual or FAQ for possible solutions.
In case of a (possible) defect, fill in the RMA form.
If you cannot find a solution in the FAQ, please email your question to rma@r-go-tools.com.
Refunds and Returns
Please fill in your bank details on the RMA form. Once we have received your return in good order, we will transfer the amount to the specified bank account number.
- Fill out the RMA form.
- Our RMA department will contact you.
- You will receive a DHL return label by email.
- Pack the product securely in its original packaging for return shipment and affix the return label.
- Drop off the package at a DHL Service Point.
- Once we have received the package in good order, we will process it as quickly as possible.
- Fill out the RMA form within 30 days. Our RMA department will contact you.
- You return the package at your own expense in its original packaging, undamaged.
- Once we have received the product in good order, you will receive your refund within two weeks.
You will receive an automatic confirmation of receipt of the RMA form. Once we have received the returned product, it will take a few days to process it. If you would like to know the exact status, please send an email to rma@r-go-tools.com. The return should be processed within two weeks.
See the general terms and conditions here.